Privacy and Security Policy

Straightforward and comprehensive information on our web site policies

Privacy and Security

 

Effective Date of this Privacy Policy

This policy is effective as of 05/16/2018.

 

Thank you for visiting www.Candles4Life.com. Candles 4 Life is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information. By submitting information through our Web site, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. This Privacy Policy does not cover any website other than Candles4Life.com.

 

Collection and Use of Information

When you visit our web site, place an order, request a catalog, otherwise interact with our web site, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:

If you create an account, we may collect your name, company, address, phone number, and email address

If you place an order, we may collect your name, company, address, phone number, email address, billing information, the kind of product purchased and other information about your purchase

If you sign up for emails, we will collect your email address

If you request a catalog, we may collect your name, address, and email address

If you send us an email, we will collect your name, email address, and any information that you may choose to submit with the e-mail message

If you participate in any surveys, contests, wish lists, fundraising, and other voluntary offerings provided on the Web site, we will collect any information you submit as part of such offerings

We may collect information about your use of coupons and other discounts on our online store, including the number of discounts used, interests and shopping preferences.

We may collect any other information you provide us in response to suggestion forms or other questionnaires.

We also collect the following information via technology ("Navigational Information"). We collect your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit. We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. We also track the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). "Cookies" are small bits of data that a web site can send to your browser and may then be stored on your hard drive. We use cookies in connection with certain features on our Web site. We use the Cookies to enable us to store items in your shopping cart and may also use them to help provide you with customized or tailored information or services. You can set your web browser so that you will always be notified when you receive a Cookie. Persistent Cookies can be removed by following Internet browser help file directions.

When you visit this Web site or view one of our e-mails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Web site and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may also collect Navigational Information through the use of cookies on the web sites of those companies that serve our advertisements. We have no control over, do not review, and cannot be responsible for these outside web sites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside web sites. In addition, please be aware that these outside web site have their own privacy policies that are applicable to the information they collect.

 

Use of Information

We use information we collect for the following purposes. We use information to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our Web site layout to better meet your needs. Of course, we also use information such as your name, address, phone number, e-mail address and credit card information to contact you, create your account, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases, and provided you the service that you requested (e.g., enter you into a sweepstakes). We may use such information to send you a promotional materials (e.g., a catalog or notify you of services, special offers, new products and other services that we believe may be of interest to you), or to send you administrative emails (e.g., notify you of important new changes in our Web site). We use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site. We may also use this information to improve our products and services and for internal business purposes, such as generating statistics and developing marketing plans.

 

Security

Candles 4 Life takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on servers that utilize SSL server software. Any credit card information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any credit card information collected by us is stored in files held behind a firewall designed to protect your information and to deny unauthorized access by outside users. No method of transmission over the Internet, or method of electronic storage, is 100% secure.

 

Opt In/Opt Out

If you do not wish to receive promotional e-mails (e.g., emails regarding special offers or catalogs) from us, please let us know by sending us an e-mail to Candles4LifeUSA@yahoo.com Please be sure that your e-mail includes your name and address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from us. When you create and account or complete a feedback form or one of our surveys, you may opt-out of receiving promotional correspondence from us. If you are requesting to be removed from our postal mailing list, please include your name, address and the source code that is located on the back of your catalog. As noted below, our mailing lists are NEVER made available to companies whose products and services we believe may be of interest to you. 

Despite your indicated e-mail or mail preferences, we may send you service related communication. For example, we may send you notices of any updates to our Terms of Use or Privacy Policy and when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order or for other service-related reasons, even if you have opted to not receive promotional communications.

 

Providing Information to Third Parties

We do not sell or rent your personally identifiable information to third parties. To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may collect, store, accumulate certain, or create (by excluding personal data) non-personally identifiable information concerning your use of this Web site, such as information regarding which of our pages are most popular. We may use for any purpose and share or transfer to anyone such non-personally identifiable information in our discretion.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, including to respond to subpoenas or warrants served on us, or in connection with detection, prevention or investigation of fraud.

We may disclose information about your browsing behavior and/or purchasing behavior while on our web site, including the products you purchased (but not your name, address, email address, telephone number, or any other personally identifiable information), to third party advertisers.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. (our "Service Providers") . We provide our Service Providers with the information needed for them to perform these services. Our Service Providers are required not to use your information other than to provide the services requested by us.

Although unlikely, in certain instances we may disclose any information, including your personally identifiable information, when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Candles 4 Life or to others (including re: any violation of this Privacy Policy or our Terms of Use) or to otherwise protect or defend the rights or property of you,  Candles 4 Life or others.

As we continue to develop our business, we might sell our company, or all or a portion of our business or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets. By submitting your personal information on the Web site you agree that your data may be transferred to any company that acquires our company, or all or a portion of our business, or our assets, including through bankruptcy proceedings. The acquiring company will assume the rights and obligations regarding your personally identifiable information as described in this Privacy Policy.

 

A Note About Children

We do not intentionally gather personally identifiable information from visitors who are under the age of 13.

 

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1.    To provide and operate the Services;

2.    To provide our Users with ongoing customer assistance and technical support;

3.    To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5.    To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

A "cookie" is a small file that is not even noticed by you. It is stored in your "Temporary Internet Files" directory when you access a web site that uses them. Cookies are used by almost all web sites you access while surfing the net. They may store information about the pages you visit, the files you access, and other information that serves to speed your connection, or eliminate redundancy and wasted time loading web pages. Additionally, they may be used to personalize your web surfing experience. Many E-commerce sites use cookies to help them identify which pages their customers visit most, which products are viewed or accessed the most, as well as many other important pieces of data they use to personalize your web browsing experience.

We implement "cookies" on our site so that as you select items to purchase, information about that item is stored for use on the order form or your saved cart. Additionally, when you login to your account, a "cookie" is created so that you do not have to reenter your name, address, etc... when you complete our online "SECURE" order form. Cookies also give you access your Saved Cart or a Previous Order.Cookies are essential for the shopping cart to function properly. The cookies we use do not give us any personal information about our customers, but they do tell us which pages they encounter errors or bugs on. This helps us correct problems, and keep providing product pages people are interested in.

Furthermore... Cookies are designed to enhance your web browsing experience, and as long as the site you visit is reputable, will cause no harm to your system. Under normal, everyday surfing of the Internet, cookies do not harm your system.

It is a good idea however, to periodically clear your "Temporary Internet Directory" this can be done in Internet Explorer by clicking "tools" then "Internet options" then under Temporary Internet Files, click "delete". For Netscape or other browsers, see your browser documentation.

 

How can our site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at Candles4LifeUSA@yahoo.com

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used. If we make any material changes in the way we use your personally identifiable information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Web site. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Web site. These changes will be effective immediately for new users. If you object to any such revisions you must cease using our Web site. Continued use of our Web site following notice of any such revisions shall indicate your acknowledgement of such revisions and your agreement to be bound by the terms and conditions of the revised Privacy Policy.

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Candles4LifeUSA@yahoo.com

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